Here's my initial list of questions you've been asking and we've been discussing:
When would you use the form?
- If you can resolve the problem quickly, do it. If it has an immediate impact on students, submit the work request, but also talk to Lorne or Amber to try to get it resolved quickly?
Why would I use this form?
- Couple reasons: One it is a good way of funneling all the requests to one location where the production team can decide when, who, and how it will be supported. The other reason is it will help us to document all the work we do.
Can I submit it on behalf of an instructor?
- Yes, there is a field that allows you to identify "submitted by" as well as "program contact"
Who reviews what has been submitted?
- The list of projects is reviewed at the production meeting each week. When the lead person is assigned, it is moved to a different page within the google spreadsheet.
How are projects priorized?
- What's the deadline for completion? Does it impact students immediately? Who is available to take the lead and work on the project? Do we have external commitments (ie eCampus)?
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